Return Policy

Return Policy with effective from 1st July, 2024.

Divam Udyog strives to provide you with excellent quality, value for your investment and after sales service at all times. If you wish to return an item purchased from https://www.divamudyog.com for an exchange or you have decided not to keep it, please return the goods on Delivery Challen or Reverse Tax Invoice stating the order number, reason for return, fully paid reverse delivery charges along with product(s) original packaging and labeling within 28 days of the date of delivery. The returned products must be sent in their Original Boxes along with Transit protective packaging to ensure the unit is not damaged in transit. We will process exchange for the full value or refund the cost of the item(s) purchased together with standard delivery charges but excluding any next day or international delivery charges. If you are in any doubt, please contact our Pest Control Expert on TFL 1800 2020 474.

For special orders or larger orders, the 28 days return policy does not apply and we recommend obtaining a sample to ensure the product meets your specification before proceeding with the actual Order.

It is important to provide Un-Boxing video and check all items received within 24 hours and report any damages within 48 hours of delivery in order to be eligible for a refund or return of damaged items.

All returned goods must be in a new and unused condition in their original packaging together with a copy of your original receipt for a refund/credit to be offered within 28 days. If you wish to return any item due to Dead-on-arrival, please contact our Pest Control Expert on TFL 1800 2020 474 to report the fault, as it may be possible to fix the fault over the Call.

We are here to help you and Our Pest Control Expert shall Guide you with the Return/Refund process. Kindly connect with Our Pest Control Expert on Toll Free Number 1800 2020 474 for more details and assistance regarding your Return/Refund process.